Having worked at a call center, I’m usually as patient and understanding as possible because heck, we’re all human.
Today was not one of those days. In fact, I’m sure I should like a huge bitch.
A little context:
I am not a stranger to tech trouble. I seem to have a touch that just… just doesn’t help technology last. Phones, ipods, laptops, computers, GPS devices. . . I seems to have some touch of trouble for them all.
This time the trouble was the AC Adapter not being recognized by the computer. Talked to the Dell tech support people, they said it was a mother board problem and sent out a Fed Ex box and person to pick it up and whisk it way to be repaired. 5-10 business days without a laptop, no biggie. ( I’m not in school currently and I have my precious precious Droid.)
Days pass. . . and I hear nothing. Yesterday I really started to feel like it should have been home already. Today I called Dell and they said it had been delivered.
Um, let me look around. . . um, no.
They insist that Fedex says it’s been d- (something, I can’t fully understand between the crummy connection and the language barrier.) I start to think maybe it’s on the truck set to come out or maybe it’s sitting in the office of the apartment complex. I call the office, they say no package. I call Dell back- they say it’s been delivered. I get the Fedex number and it’s been delivered somewhere other than my home. So says their site. (Normally- when I’m not home to get packages there is a note on my door saying so and the office also knows and it’s sitting in it’s own little stack.)
No note. And no one seems entirely sure where it is. . . I hang up and go down to the office to find the box burried, facing the wrong way in a stack of boxes for one of the other residents. Like the stack got wheeled off the truck without a thought or a care and left.
Whatever, the important thing is I have my laptop! The crushed box and gouges on the box by some miracle seem to have not damaged its case! Whew, bullet dodged there! I’m excited to have my computer back because the tiny screen of the Droid was getting old and not all YouTube videos are viewable on mobile devices is frustrating when there is cuteness you could be seeing! Turn it on and bam.
The same error message I sent it in to have fixed… is still there.
I look at the papers that came back with it– NOTHING WAS DONE!
I called tech support back, I was no longer the patient, polite, understanding client. I was the angry, irritated customer who just wasted their time to get nothing accomplished! Same song and dance, but finally, a glimmer of intelligent life! For a moment it seemed the laptop would be fixed without a new round of mailing it off… But no, the same error screen popped up telling me the adapter wasnt the right one….
A week later, laptop is still busted, I’m waiting on a new box to send it back and do it all again.
Tech guy? He promised this time they would fix it AND only ship it back to my home. AND notify me when it was being sent home.
I’m frustrated, I’m sad, and I want to have the hours I’ve wasted on this back.